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FirstCall Support™
FirstCall Support™ is all about staying true to these principles, and making sure your matters are resolved right away by the right people. Real people with uncommon spirit. From Vancouver to Miami; from New York to Los Angeles, PEER 1 employees are a special breed. We only hire the best and then we give our people the power to make decisions. Decisions that will keep your business running smoothly. We insist that staff think from a customer point of view and use their very best judgment to address a challenge. That sometimes means stepping outside the box and getting creative to solve problems.
No pretense, no BS, just a willingness to roll up our sleeves and get it done. We're truly passionate about service and we love helping our clients use the web to bring people and ideas together to change the future.
We get IT™.
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We get it... you want to work with the best. A hosting partner who can back it up and deliver on their promise. We do just that for over 10,000 customers worldwide - from retail and manufacturing to Web 2.0 and SaaS, to online dating and gaming. |
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24x7x365 available experts, FirstCall Support™
We get it... you want answers and you want them now. We have in-house experts available online and offline 24x7x365 to give you the support you need on your first call. We can troubleshoot and resolve your server issues even faster through our highly secure SmartKey two-factor authentication tool that generates a separate unique login code for authorized PEER 1 technicians to access your servers upon request. This allows us to begin working on your servers right away. As well, if you have a change in your staff personnel responsible for your servers and they haven't left behind a record of the login credentials, SmartKey ensures you can still access your servers through us anytime, anywhere. |
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We get it... you want reliability and performance. No excuses. PEER 1's legendary IT infrastructure delivers high performance bandwidth through 15 state-of-the-art data centers across North America. |
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Come scale with us
We get it... you want to build a growing business without ever outgrowing your hosting provider. With PEER 1, that's one less thing to worry about. We provide the most scalable hosting environment for startups and small-to-mid size businesses ready to explode online. |
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We get it... you want a hosting solution designed for your interests, not ours. We are the only provider who can offer you Managed Hosting, Dedicated Hosting or Co-location services combined with the most extensive, geographically diverse IT infrastructure and our world-class SuperNetwork™. |
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We get it... industry recognition is nice for us, but what does it mean to you? It just means we are recognized for holding ourselves to a higher standard to ensure we never let you down. |
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We get it... every hosting provider claims this or something like it. Rest assured, we take network uptime and performance very seriously here. Zero downtime and minimal latency is the standard here. Guaranteed. |
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1-hour hardware replacement
We get it... you know that hardware breaks down at some point, you just want it fixed, fast. We replace failing hardware in an hour or less so that you experience minimal hardware downtime and can go on with your business. |
